Rebate99 Privacy Policy – Malaysia Player Data Protection

1 Introduction

Rebate99 ("we", "Platform") respects the privacy of every member and visitor of rebate99.vin. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform.

By registering an account or continuing to use the rebate99 platform, you acknowledge that you have read and understood this Privacy Policy. This policy applies to all platform users, including visitors who browse the website without creating an account.

This Privacy Policy should be read together with Terms and Conditions rebate99 which forms part of the binding agreement between you and the platform.

2 Data Collected

Rebate99 collects several categories of personal information depending on how you interact with the platform. Below is a breakdown of the data we collect:

2.1 Information You Provide Directly

• Registration information: full name, username, password (stored in hashed form), email address, phone number, date of birth, and country of residence.
• Identity verification documents (KYC): copy of national ID, passport, or driver's license; proof of address such as a utility bill or bank statement.
• Financial information: bank account number, account holder name, and e-wallet details for deposit and withdrawal processing.
• Communications: messages sent via live chat, email to customer support, or feedback you provide to us.

2.2 Information Collected Automatically

• Usage data: pages visited, time spent, games played, total bets and wins, and transaction history.
• Technical data: IP address, device type, operating system, browser type, and screen resolution.
• Location data: general geographic location based on IP address for legal compliance purposes.
• Cookie data: session cookies, preference cookies, and analytics cookies — further details in Section 6.

Data Category	Main Purpose	Retention Period
Account Information	Account management & identity verification	Throughout active account duration + 5 years
KYC Documents	AML/KYC legal compliance	5 years after account closure
Transaction Records	Financial audit & dispute resolution	7 years (legal requirement)
Game Logs	Game fairness & fraud detection	2 years
Communication Logs	Customer support & quality assurance	1 year
Analytics Data	Platform improvements	13 months (in aggregated form)

3 How Your Data Is Used

Rebate99 uses collected data for legitimate and limited purposes only. We do not use your data for any purpose unrelated to platform operations without your prior consent.

• Account management: process registration, verify identity, and maintain the security of your account.
• Financial processing: process deposits, withdrawals, and bonus management accurately and securely.
• Legal compliance: meet Anti-Money Laundering (AML), Know Your Customer (KYC), and other applicable regulatory requirements.
• Platform security: detect and prevent fraud, hacking, and activities that undermine platform integrity.
• Customer support: provide effective assistance when you contact the rebate99 support team.
• Service communications: send important notifications related to your account, security, and policy updates.
• Platform improvements: analyze usage patterns to improve the gaming experience and user interface.
• Marketing (with consent): send promotional offers and bonus information — only if you have agreed to receive marketing communications.

4 Data Sharing

Rebate99 does not sell or disclose your personal data to third parties without your consent, except in the limited circumstances described below. All third parties we work with are bound by strict data protection agreements.

4.1 Trusted Service Providers

We share only the necessary data with service providers who help us operate the platform, including:

• Payment processors and financial gateways for handling deposits and withdrawals.
• Game software providers that supply game content on the platform.
• Cloud and infrastructure service providers for data storage and processing.
• Third-party identity verification services for KYC purposes.

4.2 Legal Requirements

Rebate99 may disclose your personal data to authorities if required by law, including:

• A valid court order or warrant.
• Requests from law enforcement bodies in criminal investigations.
• Anti-money laundering and counter-terrorism financing compliance requirements.
• Information sharing with relevant regulatory authorities.

5 Data Storage & Security

Rebate99 implements comprehensive technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. The following are some of the security layers we employ:

• 256-bit SSL Encryption: All communications between your browser and our platform are fully encrypted.
• Secure password storage: Passwords are never stored in plain text — we use bcrypt hashing with a unique salt for each account.
• Layered access controls: Only authorized personnel may access sensitive data, and every access is recorded in an audit log.
• Secure servers: Data is stored in data centers equipped with physical and digital security controls, including firewalls and intrusion detection systems.
• Regular security audits: The platform undergoes regular penetration testing and security audits conducted by independent experts.
• Two-factor authentication (2FA): Available to all member accounts as an additional layer of protection.

While we work hard to protect your data, no security system is entirely foolproof. In the event of a data breach affecting your personal information, we will notify you and the relevant authorities within the timeframe required by law.

6 Cookies & Tracking Technologies

Rebate99 uses cookies and similar tracking technologies to enhance your user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies We Use

• Essential Cookies: Required for core platform operations such as login authentication and session security. These cookies cannot be disabled.
• Preference Cookies: Saves your preferences such as language, time zone, and display settings so you don't have to reconfigure them every visit.
• Analytics Cookies: Helps us understand how users interact with the platform so we can continuously improve the gaming experience.
• Marketing Cookies: Used to display relevant promotions based on usage patterns — only activated with your consent.

6.2 Managing Cookies

You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect platform functionality. For analytics and marketing cookies, you can grant or withdraw consent via the privacy settings panel in your account.

7 Your Rights

As a rebate99 user and as an individual protected under Malaysia's Personal Data Protection Act (PDPA) 2010, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification: If the data we hold is inaccurate or outdated, you have the right to request prompt correction.
• Right to Erasure: You can request deletion of your personal data under certain circumstances, subject to legal retention requirements.
• Right to Restriction of Processing: In certain circumstances, you can request that we restrict how we process your data.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You can request your data in a machine-readable format for transfer to another platform.

To exercise any of the rights above, contact the rebate99 support team via live chat or email. We will process your request within 30 business days. For complex requests, we may require additional identity verification before proceeding.

8 Children's Data

The rebate99 platform is not suitable and not intended for individuals under the age of 18. We do not knowingly collect or process personal data of minors.

If we discover or are made aware that personal data belonging to someone under the age of 18 has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the associated account.

If you believe your minor child has registered an account on rebate99, please contact our customer support immediately with the relevant proof.

9 Privacy Policy Changes

Rebate99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform improvements. Each version will display the "Last Updated" date at the top of the document.

For material and significant changes, we will notify you via:

• In-account notifications when you are logged in.
• Email to the address registered on your account.
• Prominent notices on the website homepage.

Continued use of the platform after changes take effect constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, please stop using the platform and contact us to close your account.

10 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how rebate99 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 via the live chat button at the bottom corner of the platform.
• Support Email: [email protected]
• FAQ: Visit page FAQ us for answers to frequently asked questions about privacy.

Our team will endeavour to respond to all privacy-related enquiries within 3 business days. For formal complaints, we aim to reach a resolution within 15 business days.

This Privacy Policy was last updated in January 2026. Previous versions can be requested through customer support.