Player Wellbeing Is Our Priority

Rebate99 Responsible Gaming – Play Safely

Rebate99 believes gaming should be a source of fun and entertainment, not stress or burden. We provide a range of tools and resources to help you play wisely, in control, and responsibly.

Available Deposit Limits
Step Away from the Platform
Self-Exclusion
24/7 Support
Minor Protection

What Is Responsible Gaming?

Understand the basics before you play — this is not just a requirement, it is the best way to enjoy the platform.

Responsible gaming means you choose to play as a form of entertainment — not as a way to earn income, escape problems, or fill free time without boundaries. At rebate99, we do not just provide a gaming platform; we also play our part in ensuring every member has a healthy and balanced playing experience.

Many players start out intending to have fun, but gradually spend more than they can afford without realizing it. Early warning signs are often missed because the change happens slowly. That's why rebate99 provides self-control tools you can activate on your own, without waiting for things to get serious.

Remember — in gaming, losses are part of the process. No system or strategy can guarantee a win every time. If you are playing with money you cannot afford to lose, it is time to pause and reassess.

Rebate99 is designed to give you direct access to responsible gaming controls — all available straight from your account settings. No need to contact customer support to set deposit limits or take a break, though our team is always on hand whenever you need us.

rebate99 only permits registration for individuals aged 18 and above. Misuse of the platform by or for minors is a serious violation that may result in immediate account closure.

Are You Playing Responsibly?

Answer these questions honestly. If more than 3 answers are "Yes", it may be time to use the control tools we provide.

Have you ever played with money set aside for bills or basic necessities?
Do you play longer than planned to try to "break even"?
Do you hide your playing habits from family or friends?
Do you feel anxious or uneasy when you are unable to play?
Have you ever borrowed money to keep playing?
Do you play to escape problems or feelings of stress?

Rebate99 Self-Control Tools

Six tools you can use to maintain full control over your playing experience

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Deposit Limit

Set daily, weekly, or monthly deposit limits to ensure you never spend beyond the budget you define. These limits take effect immediately once activated and can only be decreased right away — increasing a limit requires a 7-day waiting period before it comes into force.

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Session Time Limit

Set a daily time limit for your gaming sessions. When the time limit is reached, the system will notify you and automatically end your session. This helps you avoid continuing to play without noticing how much time has passed.

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Real-Time Reminders

Activate notifications that remind you of how much money you have spent and how much time you have used in the current session. This information is displayed transparently so you always stay aware of your playing activity.

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Take a Break

Need a short break? Use the temporary break feature to lock your account for 24 hours, 48 hours, or 7 days. During this period, you cannot log in or make any deposits — giving you time to think clearly.

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Self-Exclusion

If you feel that gaming has become a serious problem, you can apply for self-exclusion for 6 months, 1 year, or permanently. Once activated, your account will be locked and you will not be able to re-register using the same information.

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Detailed Activity History

View a complete record of all gaming sessions, deposits, withdrawals, and time spent directly from your account. This transparency helps you assess your own playing patterns and make more informed decisions.

How to Activate Control Tools

Easy, fast, and self-serve — no need to contact support

1

Log In to Your rebate99 Account

Use your username and password to log in to the platform. Make sure you are using your own personal device.

2

Go to Account Settings

Click the profile icon in the top right corner and select "Account Settings" from the dropdown menu.

3

Select the Responsible Gaming Tab

On the settings page, look for the "Responsible Gaming" or "Self-Control" tab — all tools are listed there.

4

Set Limits or Activate Features

Choose the limit type you want, enter a value, and confirm. Limits that reduce your current limit take effect immediately.

5

Receive Confirmation via Email

You will receive a confirmation email for every change to your self-control settings as a record and proof of activation.

If you have difficulty accessing these settings or need immediate assistance, contact rebate99 customer support via live chat — our team is available 24/7.

Signs of Problem Gambling

Identify the signs early before they grow

  • Spending more than you can afford and feeling regret afterwards
  • Playing to "break even" after losses — continuing to deposit in the hope of winning it back
  • Neglecting family, work, or financial responsibilities because of playing
  • Lying to loved ones about how much time or money has been spent on playing
  • Borrowing money, pawning belongings, or selling assets to fund your play
  • Feeling restless, irritable, or unable to sleep when not playing
  • Using gaming as an escape from stress, anxiety, or sadness
  • Feeling compelled to continue a session even after planning to stop
If you recognise two or more of the signs above in yourself, do not delay. Contact rebate99 support or activate the self-exclusion feature today. The first step is the most important one.

Rebate99's Commitment to Players

This is not just a policy — it is a promise we uphold to every member of the platform

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Strict Minor Protection

The KYC verification process ensures only individuals aged 18 and above can register and play at rebate99. We make no exceptions on this.

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Ongoing Player Education

Rebate99 provides easily accessible responsible gaming information and guidance, including this FAQ page, so players always stay informed.

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No Pressure to Keep Playing

Rebate99 does not send promotions or bonus offers to players who have activated self-exclusion or strict limits. Your choices are fully respected.

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Fair and Transparent Gaming

All games at rebate99 use a Random Number Generator (RNG) independently verified to ensure every outcome is random and fair.

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Non-Judgmental, Sensitive Support

Our support team is trained to handle problem gaming enquiries with full empathy and without judgement. You are safe to talk to us.

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Hassle-Free Fund Withdrawal

Players who decide to stop playing may withdraw their account balance without any conditions or unreasonable waiting periods.

FAQ – Responsible Gaming

Answers to the most frequently asked questions about self-control and player support

For short-term self-exclusion (6 months or 1 year), you must wait until the period ends before your account can be reopened. For permanent self-exclusion, it cannot be reversed and the account will be closed permanently. This safeguard ensures your decision is fully respected without interference.

Yes, deposit limits can be increased, but the change does not take effect immediately. There is a mandatory 7-day waiting period before the higher limit comes into force. This gives you time to reconsider the decision. Decreasing a deposit limit, on the other hand, takes effect immediately with no waiting period.

You can contact rebate99 customer support via live chat for initial assistance and guidance on using the self-control tools. For deeper professional support, we encourage you to seek help from recognised counselling services in Malaysia. Our support team can provide relevant referral information.

No. When you activate take-a-break mode or self-exclusion, rebate99 will immediately stop all marketing and promotional communications to you. We will not send any offers or invitations to return during your active exclusion period.

rebate99 encourages parents to use parental control software on shared devices to block access to online gambling sites. Also ensure that your rebate99 account login credentials are never disclosed to minors. If you suspect an underage person has accessed your account, contact our support team immediately.

Any balance remaining in your account when self-exclusion is activated still belongs to you. You can request a withdrawal of that balance through rebate99 customer support. Funds will be processed in accordance with the standard withdrawal procedure and transferred to your registered bank account or e-wallet.

Play Smart, Play Safe with rebate99

Join the responsible gaming community in Malaysia. Register a rebate99 account today and enjoy gaming entertainment that is controlled, safe, and enjoyable.

Bahasa Melayu